Now offering
COMPREHENSIVE
I.T. SERVICES
You’ve been searching long enough for a qualified I.T. support company.
You and your staff deserve more.
We’re a full-service I.T. support and service company serving Fresno, Clovis, and the surrounding areas.
How are we able to deliver such incredible service? Here’s the secret.
When only a visit from a technician will do, we send the very best I.T. support engineers on the planet.
When only a visit from a technician will do, we send the very best I.T. support engineers on the planet.
Let’s face it – some problems need to have a person there to solve things quickly. That’s why we only send qualified engineers to fix the problem quickly and permanently.
No need to fear about whether you’re going to deal with someone friendly, either. We dislike jerky support technicians about as much as the next person. If we’re sending a representative of our firm to your desk to support you, you better believe it will be someone who is patient and kind, and willing to teach you and support you, not berate you and talk down to you.
Our desk side engineers are dedicated to that very activity, so don’t worry about your particular visit having interrupted his day. Hey! That’s what the desk side engineer is here to do, and get you up and running quickly.
Better than 90% of what needs to be done to support your network can be done from a remote location.
Better than 90% of what needs to be done to support your network can be done from a remote location. Our sophisticated software allows us to instantly support you without the travel, added expense, and time wasted waiting for a technician to arrive.
Our support agents are ready to help you through any problem, right away. Okay, sure, there are occasions when only a desk side visit will do – we’re prepared for that, too! But while an onsite visit could take a while (even for us – with the best response time in the business!) a remote session is very likely to take care of your need.
Our sophisticated remote control software will help you in those times when you need some guidance or walk-throughs on a particular problem, and our advanced remote administration tools allow us to fix your reported problems in the background without even bothering your workflow.
Wouldn’t it be helpful to know you were going to have a heart attack before it actually happens?
Wouldn’t it be helpful to know you were going to have a heart attack before it actually happens? Wouldn’t it be even better if you could use that knowledge to prevent it from happening?
That’s exactly how our auto-alerting works. Thousands of little software probes keep an eye on the various bits and pieces of your network and all of the computer components that make it up. It’s mind-boggling how dynamic your business network is, but our network management robots will actively keep an eye on all of those thousands of details.
Then, as if by magic, one of two things happens:
1. Our little robots just fix whatever is wrong automatically.
2. If human intervention is required, the alerting function lets us know and our expert engineers fix the problem in the background.
This results in a healthier network, and reduces your chance of downtime to nearly zero.
And, it’s key to our reputation as the best I.T. support for your dollar.
Here’s a short list of things our auto-alerting robots look out for:
• Failing hardware and hardware errors
• Disk space emergencies
• Over-taxed CPU’s
• Failed backups
• Virus attacks
• Infected website links
• SPAM (especially the malicious kind)
• Outside hacking attempts
All of these things, if not kept properly in check, can take down your network and ruin your business.
We’ll catch these problems early and fix them without you ever knowing or being bothered, and then we’ll prepare a detailed report every month to let you know what we caught AFTER the threats have been eradicated.
Your I.T. environment requires skill and best practices to keep things safe and secure, and properly implemented for your workforce.
The last thing you should be using your computer network for is as a bunch of glorified typewriters. We know you know this, but finding the right partner to help you create a vision for your technology can be tough.That’s why a huge part of our commitment to you is to meet with you regularly to talk about the “big picture.”
Remember, we’re your I.T. department, only better!
Your I.T. environment requires skill and best practices to keep things safe and secure, and properly implemented for your workforce. Not everyone on staff deserves access to the accounting file, and the marketing department needs a better method of sharing large files than the limitations of email boxes.
There are business workflow processes that need to be streamlined, and a workforce that could do so much more in the same amount of time, if only I.T. could help leverage technology to get that done for you. This is where we really shine.
Here are examples of the things we help our clients plan out:
• I.T. Budgets
• Implementation of New Technologies
• Software Research
• Security and Acceptable Use Policies
• Backup and Disaster Recovery Planning
• Inventory and Asset Management
• Hardware and Software Refreshing
The worst thing you can do is let your technology rot on the vine. Worse than that is jumping into expensive hardware or software and finding out that a little bit of proper questioning on the front end could have saved you a ton of money. Neither situation serves anyone, and when technologies exist to help you better serve your clientele, don’t you deserve an I.T. department that can help you research and implement those technologies properly?
We think so too.